NiLE-X

Refund and Returns policy

  1. Return Eligibility
    Return requests must be submitted within 24 hours of delivery.
    To be eligible for a return, the item must be:

Unused
Undamaged
In its original packaging
Returned with all tags, labels and accessories
Accompanied by proof of purchase

All of the above conditions are mandatory for a return to be accepted.

  1. Non-Returnable Items
    Items that have been used, damaged, or altered after delivery are not eligible for return.
  2. Return Shipping
    Customers are responsible for arranging and paying the return shipping costs.
    Returns must be sent using a trackable and insured shipping service. Customers are advised to retain the shipping receipt and tracking details until the return process is completed.

NiLE-X will not be responsible for items that are lost or damaged during return transit.

Contact
For return and refund queries:
Email: hello.nilex@gmail.com

Refund Process
Once the returned item is received, it will be inspected.
We will notify the customer after the inspection. If the return is approved, the refund will be issued to the original payment method within 7 days of the inspection.
The customer’s bank or payment provider may require additional time to process and display the refunded amount.