NiLE-X

Refund and Returns policy

This Return and Refund Policy applies to purchases made from NiLE-X. By placing an order, customers are advised to review the following terms carefully. Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer protection laws.

  1. Return Eligibility
    Return requests must be submitted within 24 hours of delivery.
    To be eligible for a return, the product must satisfy all the following conditions:
  2. The product must be unused and unworn.
  3. The product must be undamaged and unaltered.
  4. The product must be returned in its original packaging.
  5. All original tags, labels, and accessories must be included.
  6. Valid proof of purchase must be provided.

Change of mind or personal dissatisfaction with a product’s appearance or feel is not grounds for a return or refund if the product matches its description and is defect-free.

  1. NON-RETURNABLE REASONS AND PERSONAL PREFERENCES
    Minor variations in colour, shade, texture, finish, smoothness, softness, grip, or overall appearance may occur due to material characteristics, manufacturing processes, lighting, photography, and device display settings.

Returns or refunds will not be accepted solely due to personal preferences, change of mind, unmet expectations, or dissatisfaction with the product’s appearance or feel, provided the product matches its description and is free from defects or material misdescription.

NiLE-X may request photographs, videos, or other reasonable evidence to assess complaints. These conditions do not affect a customer’s right to a remedy for defective, incorrect, materially misdescribed products, or any other remedy required under applicable consumer protection laws.

  1. NON-RETURNABLE PRODUCTS
    Products used, altered, or damaged by the customer after delivery are not eligible for return. This restriction does not apply to remedies required by applicable consumer protection laws.
  2. RETURN SHIPPING
    Customers must verify their phone model, colour, and variant before ordering. If the product matches the confirmed order, the customer is responsible for return shipping costs, and a return or refund is not guaranteed. If NiLE-X dispatches the wrong product, customers must contact us with their order details and supporting evidence for verification. NiLE-X will arrange an appropriate resolution in accordance with applicable law. Customers must obtain return instructions before shipping and are advised to use a trackable service and retain proof of shipment. Responsibility for loss or damage during return transit will depend on the circumstances and applicable law.
  3. REFUND PROCESS
    Returned products will be inspected for compliance with this policy. Customers will be informed of the outcome, and approved refunds will be issued to the original payment method within 7 days of inspection and approval. Banks or payment providers may require additional time to process refunds. If a return is rejected, the reason will be communicated. All refunds, replacements, and other remedies required under applicable consumer protection laws will be honoured.