NILE-X — PRIVACY POLICY
Last Updated: September 2026
At NiLE-X, we respect your privacy and are committed to protecting the personal information you provide while using our website or purchasing our products. This Privacy Policy explains what information we collect, why we collect it, how it is used and with whom it may be shared.
- Information We Collect
When you browse our website, place an order, contact us, or use our services, we may collect the following information:
Personal Information
Name
Email address
Mobile number
Billing and shipping address
Order Information
Products purchased
Order number and order date
Delivery details
Information relating to returns, refunds and cancellations
Payment Information
Payments are processed through Razorpay. Payment-related information required to complete a transaction may be processed by Razorpay. NiLE-X does not intentionally store complete card numbers, CVV, PIN or other sensitive payment credentials on our website.
Technical Information
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, operating system, pages visited and general website usage information. - How We Use Your Information
We collect and use your information only for purposes connected with operating our business and providing our services, including:
Processing and fulfilling your orders
Processing payments and refunds
Arranging shipping and delivery
Providing order tracking
Responding to customer enquiries
Processing returns, refunds and cancellations
Maintaining and improving our website and services
Detecting and preventing fraud, misuse or unauthorised activity
Complying with applicable legal and regulatory requirements
Sending promotional communications where applicable and where the required consent has been obtained - Payment Processing
NiLE-X uses Razorpay for online payment processing.
When you choose to make an online payment, the information necessary to process the transaction is handled by Razorpay. Razorpay may process payment, transaction, contact and technical information in accordance with its applicable privacy and security practices.
NiLE-X does not have access to or intentionally retain your complete card credentials such as card number, CVV or PIN on our own website. - Website Platform & Hosting
Our website is built using WordPress and hosted through Hostinger.
WordPress provides the platform and functionality used to operate our website. Hostinger provides the hosting and related website infrastructure.
Information may be processed through these services where necessary to operate, maintain and secure the NiLE-X website.
Both WordPress-related services and Hostinger may have their own applicable privacy policies and terms governing their services. - Sharing of Your Information
We do not sell or rent your personal information to third parties.
We may share information that is necessary to provide our services with trusted service providers, including:
Razorpay — for payment processing
Shipping and delivery partners — for delivery and order tracking
Hostinger — for website hosting and infrastructure
Website/technical service providers — where necessary to operate our website and services
We may also disclose information where required by applicable law, court order, government authority or regulatory requirement.
Only information reasonably necessary for the relevant purpose will be shared. - Cookies & Website Usage
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, maintain security and understand how visitors use our website.
Certain third-party services or plugins used on the website may also use cookies or similar technologies.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality. - Marketing Communications
Where applicable, NiLE-X may use your email address or mobile number to send information about our products, offers, launches and other promotional updates where the required consent has been obtained.
You may withdraw your consent or opt out of promotional communications at any time by using the unsubscribe option provided or by contacting:
hello.nilex@gmail.com
Essential communications relating to your orders, payments, shipping, returns, refunds or other transactions may still be sent when necessary. - Data Security & Protection
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
We limit access to personal information to circumstances where it is reasonably necessary for operating our business, providing services or complying with legal obligations. - Your Privacy Rights
Subject to applicable law, you may contact us to:
Request information about the personal data we process about you
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion of personal information where applicable
Raise a concern or complaint regarding the handling of your personal information
For privacy-related requests, contact:
hello.nilex@gmail.com
We may request reasonable information to verify your identity before processing certain requests. - Changes to This Privacy Policy
NiLE-X may update this Privacy Policy when necessary due to changes in our website, services, business practices or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. - Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
NiLE-X
Email: hello.nilex@gmail.com